Personal information collected by us
We only collect personal information that is necessary for us to perform our functions. Personal information collected may include:
How personal information is collected
We may collect personal information from you if you input any personal information into the website. In addition, we may also collect cookies from your computer, which enables us to tell when you use the website and also to help customise your website experience.
Personal information is collected directly from individuals (where reasonable and practical) but can also be collected from other sources such as:
We may also collect personal information about you from third parties such as:
How personal information is used and disclosed
The purpose for which we collect personal information is to provide you with the best service experience possible on the website. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the website.
Personal information is generally used to provide our customers with the products and services requested and to respond to queries. We may also use personal information to make our customers aware of our other products, services and/ or offerings.
We understand the importance of keeping personal information private and only discloses such information to third parties in limited circumstances. Third parties to whom we usually disclose information include:
Information is only disclosed to these parties to the extent necessary to enable them to provide these services.
How is personal information stored
We take all reasonable care to prevent unauthorised access to, or disclosure of, personal information. We take all reasonable steps to protect personal information from misuse or loss. Once personal information is no longer needed, reasonable steps are taken to destroy or de-identify it.
We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Australia.
Accessing and updating personal information
In most cases and individual can obtain access to personal information held by us. To make a request, or to update the information held by us, contact us in writing. We may charge a fee to cover the costs of retrieving and copying requested information.
We may need to contact other entities to properly investigate your request.
There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to legal proceedings. An explanation will be provided to you if we deny you access.
It is important to us that the personal information we hold about you is accurate and up to date. We may request that you inform us if any of your personal information changes.
If any of the personal information we hold about you is incorrect, inaccurate or out of date, you may request that we correct the information by contacting our Privacy Contact Officer.
If appropriate, we will correct your personal information at the time of the request otherwise, we will provide an initial response within seven days. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal information within 30 days. We may need to consult with other entities as part of our investigation.
If we refuse to correct your personal information, we will provide you with our reasons not doing so.
How can you make a complaint?
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our Privacy Contact Officer.
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
If you are dissatisfied with the response of our Privacy Contact Officer, you may make a complaint to the Privacy Commissioner which can be contacted via the Office of the Australian Information Commissioner website (www.oaic.gov.au) or on 1300 363 992.
What to do if you no longer want to receive communications from us.
We may use your personal information to send you communications about our products and services. These communications may be by mail, SMS and email. You may opt out of receiving these communications by contacting our Privacy Contact Officer.
Any direct marketing that we engage in will be in accordance with relevant laws.
How to contact us about privacy
Please contact us about privacy related issues by post, facsimile, email or phone on:
Privacy Contact Officer